Privacy Policy
Floor Fellas
Effective Date: October 28, 2026
Floor Fellas (“Floor Fellas,” “we,” “our,” or “us”) is operated by Floor Fellas LLC, a limited liability company organized under the laws of the State of Ohio, with a business or mailing address in Kentucky.
We respect the privacy of our customers and website visitors. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website or contact our business.
Our website is primarily informational. It provides information about hardwood flooring installation services, examples of our work, and ways for customers to contact us.
1. Information We Collect
You are not required to create an account or provide personal information to browse our website.
Information you voluntarily provide
When you contact Floor Fellas through email, telephone, or an available website contact form, we may receive information you choose to share, including:
- Name
- Email address
- Telephone number
- Property address or project location
- Flooring project descriptions
- Photographs or other information relevant to your inquiry
We use this information to communicate with you and provide our services.
Information processed automatically
Our website hosting provider, security services, or other technical service providers may automatically process certain information when you visit our website.
This may include your IP address, browser type, device information, referring website, pages visited, and general connection or diagnostic information.
Such information may be processed for website functionality, performance, troubleshooting, maintenance, and security.
Payment information
Floor Fellas does not offer online checkout or collect or process credit card numbers, banking credentials, or payment information through its website.
Please do not submit sensitive financial information through our contact methods.
2. How We Use Information
Information voluntarily provided to Floor Fellas may be used to:
- Respond to inquiries and questions
- Schedule estimates or consultations
- Discuss potential hardwood flooring projects
- Provide requested information about our services
- Communicate regarding ongoing or completed work
- Maintain appropriate business records
- Comply with applicable legal obligations
We do not sell or rent personal information provided directly to Floor Fellas.
We do not use customer contact information for unrelated marketing campaigns without appropriate permission.
3. Third-Party Content and Embedded Services
Our website may include content or features provided by third-party companies.
Examples include, but are not limited to:t
- Google Maps and Google Business Profile content
- Google customer reviews or ratings
- YouTube and other video players
- Facebook, Instagram, and other social media content
- External image galleries, widgets, or interactive tools
- Website hosting, security, and contact form services
When third-party content is embedded on a webpage, your browser may communicate directly with the third-party provider.
Depending on the service and how it is configured, these providers may receive technical information, including:
- Your IP address
- Browser and device information
- The address of the webpage containing the embedded content
- Information about interactions with the embedded feature
- Cookies, identifiers, or similar technical data
Some embedded content may begin communicating with its provider automatically when the page loads, even if you do not interact with it.
Third-party providers may use this information for functionality, security, analytics, advertising, personalization, or other purposes described in their respective privacy policies.
Floor Fellas does not control the independent information-processing practices of these providers.
The inclusion of third-party content does not mean Floor Fellas receives or has access to all information collected by those providers.
We encourage visitors to review the privacy policies of any third-party services they use.
For Google services, additional information is available at:
Google Privacy Policy: https://policies.google.com/privacy
How Google Uses Information from Sites and Apps: https://policies.google.com/technologies/partner-sites
4. Cookies and Similar Technologies
Cookies are small files that websites or third-party services may place on your device.
Our website or its service providers may use cookies or similar technologies for essential website functions, security, embedded content, and other purposes associated with the services actually enabled on the website.
Third-party embeds may also use their own cookies or identifiers.
You can manage or restrict cookies through your browser settings. Disabling certain cookies or blocking third-party content may affect the functionality of embedded maps, videos, or other features.
Where applicable law requires consent or additional privacy choices for particular technologies, we will provide those choices.
5. Sharing and Disclosure of Information
Floor Fellas does not sell personal information submitted directly to our business.
We may share information when reasonably necessary with:
- Website hosting and technical service providers
- Email, communications, or contact-form service providers
- Contractors or service providers assisting with a requested flooring project
- Professional advisers assisting with legitimate business matters
- Government authorities when disclosure is legally required
Such disclosures will be limited to appropriate business or legal purposes.
Third-party services embedded on our website may separately receive information through visitors’ direct interactions or browser connections, as described above.
6. Information Security and Retention
We take reasonable measures to safeguard personal information within our control against unauthorized access, misuse, or disclosure.
However, internet communications and electronic systems cannot be guaranteed completely secure.
We retain customer communications and related information for as long as reasonably necessary to respond to requests, provide services, maintain appropriate business records, resolve disputes, or comply with legal requirements.
Information is deleted or otherwise disposed of when no longer reasonably needed, subject to applicable retention obligations.
In the event of a security incident affecting personal information under our control, we will assess and fulfill any applicable notification obligations, including requirements under Ohio and Kentucky law.
7. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights concerning personal information that a business holds about you.
You may contact Floor Fellas to request:
- Information about personal data you voluntarily provided
- Correction of inaccurate information
- Deletion of personal information, where appropriate
- Information about how your personal data is used
We will consider and respond to requests in accordance with applicable law.
Certain records may be retained where necessary for ongoing business obligations, legal compliance, or other lawful reasons.
Some information collected directly by third-party providers may need to be addressed with those providers.
Nothing in this Privacy Policy limits any applicable rights under Ohio, Kentucky, or federal law.
8. External Links
Our website may contain links to websites operated by other organizations.
When you leave our website, the external website’s own privacy practices and policies apply.
Floor Fellas is not responsible for the independent practices of external website operators, except to the extent otherwise required by law.
We encourage visitors to review external privacy policies before providing personal information.
9. Children’s Privacy
Our website is intended for individuals seeking professional flooring services and is not directed toward children under 13 years of age.
We do not knowingly solicit personal information from children under 13 through our website.
If we become aware that we have received such information improperly, we will take appropriate steps consistent with applicable law.
10. Ohio and Kentucky Privacy Compliance
Floor Fellas is operated by an Ohio-organized limited liability company with a Kentucky business or mailing address.
We intend to handle information within our control in accordance with applicable federal law and relevant Ohio and Kentucky privacy and consumer protection requirements.
Kentucky residents may have additional statutory privacy rights where the Kentucky Consumer Data Protection Act applies to the particular business and processing activity.
Nothing in this Privacy Policy is intended to waive rights or protections that cannot lawfully be waived.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, third-party services, business operations, or applicable legal requirements.
The most recent version will be posted on this webpage with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Floor Fellas
Operated by: Floor Fellas LLC
State of Organization: Ohio
Business/Mailing Address: 501 West Chelsea Circle Suite 4, Ft Mitchelle, KY 41017
Email: steve@floorfellasusa.com
Phone: 513-255-6347
Website: https://www.floorfellasusa.com